Categories
A total of nine categories are available for nominations as part of the 2025 Shannex Excellence Awards. Individuals can be nominated for more than one category, and nominators can submit as many nominations as they would like!
Care Excellence Award
Description
The Shannex Care Excellence Award is presented to an individual or group who demonstrates a commitment to excellence in the provision of care while putting residents/patients first. This individual evaluates their care practice through the lens of our Guiding Principles and is a role model to others. They are always compassionate, honest, professional, and safe and inspire a culture of care excellence among those in their midst.
Requirements
One (1) award will be given each year. All essential criteria must be met to be eligible for an award. All Shannex employees are eligible for the Care Excellence Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee(s) consistently inspires trust through a high level of competence and technical skills | 25.0% |
| The nominee(s) consistently goes beyond convention by “thinking outside the box”. | 25.0% |
| The nominee(s) consistently demonstrates a commitment to care excellence by applying best practices and adhering to high ethical standards. | 25.0% |
| The nominee(s) inspires a culture of care excellence amongst team members. | 25.0% |
Sales Achievement Award
Description
The Shannex Sales Achievement Award is awarded to individuals who demonstrate excellence in sales, as determined by their sales achievements, annual planning and bringing to life Shannex's Guiding Principles as they carry about their work. This award is not open for nominations due to the established criteria.
Requirements
Three (3) awards will be given annually, one (1) for Nova Scotia, one (1) for Ontario, and one (1) for New Brunswick employees.
All Shannex Sales & Marketing employees are eligible for the Sales Achievement Award.
Criteria
| Criterion | Weight |
|---|---|
| Occupancy | 60.0% |
| Lead and Tour Targets | 15.0% |
| Strength and Creativity of Annual Plan | 15.0% |
| Guiding Principles | 10.0% |
Service Excellence Award
Description
The Service Excellence Award is awarded to individuals who demonstrate excellence through their exemplary professionalism and contributions to improving the lives of those we serve (residents and patients). Recipients of the Service Excellence Award provide extraordinary value to the organization by consistently demonstrating our Guiding Principles: Compassionate, Honest, Professional, Safe.
Each guiding principle is demonstrated by three actions:
To be Compassionate - show empathy, respect privacy and take action.
To be Honest - take responsibility, be trustworthy and communicate clearly.
To be Professional - address conflict, be respectful and develop your skills.
To be Safe - recognize and identify risks, be careful and remember self-care.
Additionally, these individuals demonstrate creativity and initiative in improving service excellence, influence others in delivering service excellence, and exhibit a desire to improve service by continuously expanding their knowledge and skills.
Requirements
Ten (10) awards will be given annually. All criteria must be met to be eligible for an award.
All Shannex employees are eligible for the Service Excellence Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee's contributions embody our Guiding Principles of being compassionate, honest, professional, safe. | 20.0% |
| A recent example of how this individual has gone above and beyond. | 20.0% |
| How many people are impacted by this individual's efforts? | 20.0% |
| Their efforts have an impact beyond their role and/or site. | 20.0% |
| The nominee(s) consistently inspires a culture of service excellence amongst team members. | 20.0% |
Innovation Excellence Award
Description
Innovation is at the heart of what we do at Shannex which is highlighted by our vision of Leading the Way to Better Living and evidenced by our core value of Always Improving Quality. The Shannex Innovation Excellence Award is presented to an individual or group that has inspired or implemented an innovative idea, way of working, solution, product or service that has had significant positive impact on the lives of residents or team members.
Requirements
One (1) award will be given annually. All essential criteria must be met to be eligible for an award.
All Shannex employees are eligible for the Innovation Excellence Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee(s) consistently generates and drives new ideas, resources and processes. | 20.0% |
| The nominee(s) consistently contributes to or facilitates problem-solving; bringing forth innovative ideas and creative solutions. | 20.0% |
| The nominee(s) consistently demonstrates engaging in or fostering an environment of curiosity and creativity. | 20.0% |
| The nominee(s) consistently demonstrates developing skills and performance beyond established expectations to benefit Shannex and its communities. | 20.0% |
| The nominee(s) consistently seeks opportunities for learning, professional development and growth. | 20.0% |
Founders Seal of Excellence Award
Description
The Founders Seal of Excellence Award will be presented to the site/team that demonstrates high performance in the following categories: Resident/Patient Satisfaction, Health and Wellness, Financial stability, Employee Engagement/Satisfaction. The winner of the award will be selected annually by a panel of Senior Leadership members and is not open for nominations. This award will be presented to the General Manager or Site Manager at the Shannex Excellence Awards Gala.
Requirements
One (1) award will be given annually. All essential criteria must be met to be eligible for an award. All Shannex communities are eligible for the Founders Seal of Excellence Award.
Criteria
| Criterion | Weight |
|---|---|
| Resident or Patient Satisfaction | 20.0% |
| Health and Wellness | 20.0% |
| Financial Stability | 20.0% |
| Service Excellence & Employee Engagement | 20.0% |
| Blue Meter Criteria | 20.0% |
Shannex Cares Award for Community Impact
Description
The Shannex Cares Award for Community Impact is presented to a volunteer, community group, Shannex Cares grant and/or Great People Give recipient, partner, etc. that demonstrates excellence through their passion, inspiration to others and connection with Shannex's vision and strategic priorities. The individual or group is a trusted partner in our communities. They bring compassion, professionalism, honesty and safety to their work and are aligned with Shannex's commitment to creating stronger, healthier communities.
Requirements
One (1) award will be given annually. All essential criteria must be met to be eligible for an award.
A current or previous volunteer (individual or group), community group, grant recipient, partner, etc who has demonstrated commitment and reliability to the residents and the organization is eligible for the Shannex Cares Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee(s) consistently demonstrates genuine passion for being involved in the community. | 25.0% |
| The nominee(s) consistently creates a meaningful and lasting connection/impact. | 25.0% |
| The nominee(s) consistently makes a difference in the lives of others by encouraging participation; creating a sense of purpose and meaning. | 25.0% |
| The nominee(s) demonstrates creativity in the programs, services and/or opportunities they create for others. | 25.0% |
Christopher Reinhardt Safety Excellence Award
Description
The Christopher Reinhardt Safety Excellence Award is awarded to an employee or group that consistently demonstrates safety leadership through participation in health and safety initiatives, innovation, education, and promotion. The recipient consistently demonstrates our Guiding Principle of Being Safe by recognizing and identifying risks, being careful and demonstrating self-care.
Requirements
One (1) award will be given annually. All essential criteria must be met to be eligible for an award.
All Shannex employees are eligible for the Christopher Reinhardt Safety Excellence Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee(s) demonstrates leadership and mentorship in Health & Safety initiatives. | 20.0% |
| The nominee(s) supports emergency preparedness exercises and is a recognized resource related to emergency response. | 20.0% |
| The nominee(s) has played a key part in the development and implementation of a safety innovation which has significantly improved safety in the workplace related to tasks, processes, or the work environment. | 20.0% |
| The nominee(s) shows genuine care for working safely, by actively reporting workplace hazards and promoting Safe Work Practices and Procedures. | 20.0% |
| The nominee(s) actively supports wellness initiatives and the promotion of campaigns associated with health and wellness in the workplace and/or community. | 20.0% |
Environmental Sustainability Excellence Award
Description
The Environmental Sustainability Excellence Award recognizes an individual or group of individuals who demonstrate and/or have developed impactful initiatives resulting in enhancements to Shannex's overall environmental sustainability.
Requirements
One (1) award will be given annually. All essential criteria must be met to be eligible for an award.
All Shannex employees are eligible for the Environmental Sustainability Excellence Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee(s) consistently exceeds their current job description in support of environmental sustainability practices. | 25.0% |
| The nominee(s) consistently demonstrates leadership as a role model in improving environmental sustainability for the organization. | 25.0% |
| The nominee(s) consistently collaborates with internal and external stakeholders to improve environmental sustainability. | 25.0% |
| The nominee(s) consistently makes improvements in their workplace related to environmental sustainability. | 25.0% |
President's Leadership Excellence Award
Description
By leaning into our core values and consistently demonstrating our Guiding Principles in our everyday work, we live our brand and inspire others to do the same. The President's Leadership Award is presented to an individual that demonstrates excellence in leadership by inspiring others through their positive example and promoting a work environment that is respectful and supportive. They demonstrate a desire to develop their skills and supports the growth and development of others. This award is not open for nominations due to the established criteria.
Requirements
One (1) award will be given annually. All essential criteria must be met to be eligible for an award.
All Shannex employees are eligible for the President's Leadership Award.
Criteria
| Criterion | Weight |
|---|---|
| The nominee(s) consistently demonstrates a strong commitment to providing service excellence to residents/patients, co-workers and partners. | 15.0% |
| The nominee(s) consistently builds strong relationships that support a high level of trust and credibility. | 15.0% |
| The nominee(s) consistently seeks and acts upon opportunities to create positive change in process or service delivery. | 20.0% |
| The nominee(s) consistently acts as a role model by setting a high standard of integrity, leading by example, and maintaining a high personal standard. | 20.0% |
| The nominee(s) consistently demonstrates exceptional leadership in overcoming barriers/challenges. | 15.0% |
| The nominee(s) consistently handles difficult situations with honesty and sensitivity. | 15.0% |
